Usually within 5 business days. When it comes to preorders it depends on how fast the manufacturer is.
☆ When can i expect my package?
France : 3-5 business days
Europe : 1-2 weeks
Rest of the world : Can take up to a month
Delays might happen!
For pre-orders, please allow up to 3 months for the over-all process.
☆ Where do you ship?
Worldwide :) Please ensure your country is eligible for receiving packages from Europe when you order. Take note that any and all import taxes or fees are the sole responsability of the customer.
☆ Can i get a refund?
I do not accept refunds. All sales are final. If your items are damaged, please contact me!
☆ Which destination can have tracked shipping?
The order will be fully tracked for the following destinations: Albania, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Mali, Malta, Mexico, Morocco, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Togo, Turkey, United Kingdom, United States.
For other destinations, the order will be tracked only to the international mail processing center in France. This is the postal operator policy.
☆ I ordered a pre-order item. How long will it take?
Allow a production time and shipment time of 1-3 months when it comes to preordered items.
Pre-order items have to be manufactured then received and verified by myself. If it must take longer due to production problems, customers will be notified by e-mail. Regular updates will be made via socials. If you order a not-preordered item with a preorder item, everything will be shipped together when the pre-order item is ready to be shipped. If the customer don't want that, two different orders must be made via the online shop.
☆ My adress changed since i made the order. Can i change it?
I am able to change the address at any time before the order is prepared to ship, but please inform me of that change as quickly as possible.
☆ I chose the tracked shipping option, where can i track my package?
Upon dispatch, you will receive a tracking code by e-mail. The progress of the shipment is based on the latest updates made available by the shipping provider.
☆ IMPORTANT
-All of my art is strictly prohibited from being used for blockchain related technology such as cryptocurrency or non fungible tokens (NFTs).
- All of my art is strictly prohibited from being trained into any AI related software/website.
For all customer service enquiries, please email me at [email protected] or via the Contact tab
